Need Help at an Event?
We're here to help you have a safe, enjoyable experience
Our Commitment to Safety
We take every report seriously and are committed to creating safe spaces for connection
Zero Tolerance
We do not tolerate harassment, discrimination, or offensive behavior
Privacy First
Reporter identities are protected. We only share what's necessary
Quick Response
We acknowledge all reports within 24-48 hours
How to Report an Issue
Use In-App Report
Tap on the user's profile and select "Report" to flag concerning behavior immediately.
You can also alert venue staff directly for immediate help.
Email Support
Send details to support@gethooked.app including the event name, what happened, and any other relevant info.
Screenshots or other evidence can help our investigation.
Contact Authorities
For criminal incidents or immediate danger, contact local authorities first. Then report to us so we can take action on our platform.
Your safety is the top priority.
What Happens Next
We Acknowledge
You'll receive confirmation that we've received your report within 24-48 hours.
We Investigate
Our team reviews the report, gathers additional context if needed, and determines appropriate action.
We Take Action
Depending on severity, actions may include warnings, temporary suspensions, or permanent bans.
Common Questions
Important Information
- Hooked facilitates connections at events but does not operate venues or control event operations.
- We do not conduct background or identity verification on users. Please exercise caution when meeting new people.
- Venues are independently operated. For venue-specific issues, please contact venue staff directly.
- Users are responsible for their own safety and the accuracy of their profiles.
Still Need Help?
Our support team is here for you
Typical response time: 24-48 hours